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Baltimore, Maryland 5625 O'Donnell Street, Baltimore, Maryland 21224

Picture Yourself In Charm City With Our Baltimore Hotel Reviews

The Best Western PLUS Hotel & Conference Center provides fabulous services, a central location and memorable travel experiences in Baltimore, MD. Read a selection of reviews below to learn what our most recent guests have to say, or share your own memorable experience at our hotel near the Inner Harbor.
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"Great place to park, sleep and cruise... service was friendly and efficient"
 
 

Best staff of any hotel I have ever been to!!

November 16, 2018
Last weekend we were lucky enough to stay while we enjoyed a girls trip to Aliencon. From the moment we walked in to when we left the customer service and friendliness we experienced from all the staff we interacted with was outstanding. Taylor greeted me with a smile and was anxious to get our group checked in. She seemed new to the type of transaction I needed so Mir was patient and friendly as he taught her how to complete the transaction. When we got into our room, we had a call asking us how our rooms were and if we needed anything to make our stay more comfortable. We experienced one issue with a hotel service and before we could say anything Christina was immediately there attentive to the problem and made it right without hesitation and with friendliness and a smile. Angel our waitress (both nights) was a hoot and went out of her way to make us enjoy ourselves and our food- which was also outstanding. On the morning we left, I mistakenly forgot to flip the waffle maker to cook properly and there was Earl fixing my mistake and starting a new waffle for me without me even asking. George checked us out of our room and was as friendly, fun and courteous as everyone else we interacted with. Other service teams should spend time with this one to really understand customer service and the true meaning of the word hospitality. Thank you to each one of you I have named in this review. Aliencon was a blast but our experience at this hotel made it a perfect girls weekend!!   ~ Guest
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Hotel is a Plus

October 15, 2018
Great location. Free parking. Shuttle service to Hopkins and cruise lines. Friendliest staff. Clean and large rooms. Breakfast is ok. Very quiet. And very, very reasonable. Stay here each time I visit Baltimore.   ~ Guest
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